Privacy Policy

This Privacy Policy explains how Spinko Casino ("we", "us", "our") collects, uses, stores, and shares personal information when you use our website, create an account, or otherwise interact with our services. We aim to keep your personal data safe and to handle it transparently. If you have questions or wish to exercise your data rights, you can contact us at [email protected].

Legal Status

We process personal data in accordance with applicable data protection laws, including the rights granted under the General Data Protection Regulation (GDPR) for residents of the EU/EEA. This policy describes our data handling practices, the legal bases we rely on, and the choices available to you.

Registration and Login Process

When you register for an account or log in, we collect information needed to operate your account and to provide services. Typical categories of data we collect include:

Identity and contact details (for example, name, email address, and date of birth where required to verify eligibility);
Account credentials (username and password) and account preferences;
Verification information where required by law (we may request documents or details to verify identity or age);
Communications you send to us (for example, messages to customer support).

We use this information to create and manage your account, to provide support, and to meet legal and compliance obligations. We retain registration data only for as long as necessary for these purposes or as required by law.

Games and Software Providers

We collect technical and usage data related to how you interact with our services, including gameplay metadata and session information. This may include device and connection information, game choices, timestamps, and activity logs.

We may share aggregated or anonymized usage information with service providers and software partners to improve services, ensure fair play, and diagnose issues. Where personal data is shared with third parties, we require appropriate safeguards and limit their use to specified purposes.

Bonuses and Promotions

We may use personal data to determine your eligibility for promotional offers, to administer promotions, and to send you marketing communications if you have consented or if we have another lawful basis to do so. You can opt out of marketing communications at any time by following the unsubscribe instructions in messages or by contacting us.

Promotional profiling may be used to personalize offers. We respect your choices and provide simple ways to change your marketing preferences.

VIP and/or Loyalty Program

If you participate in any loyalty or VIP scheme, we collect and process data about your membership tier, activity relevant to rewards, and communication preferences. This information is used to administer benefits and to provide tailored communications. Membership data is handled according to the same privacy and security standards described in this policy.

Payment Methods and Banking Terms

We process the personal information necessary to administer your account and related services. Personal data used for account administration may be handled by trusted third-party service providers under contract and with appropriate security measures. We limit access to personal information to those who need it to perform their roles.

Key Terms and Conditions

Your use of our services is subject to our terms and conditions. Processing of personal data is necessary to perform the contract between you and us, to enforce our terms, and to protect our legitimate interests such as fraud prevention and dispute resolution.

Your rights under data protection law include:

The right to access the personal data we hold about you;
The right to request correction of inaccurate data;
The right to request deletion of your personal data where we are not required to retain it by law;
The right to restrict or object to certain processing activities;
The right to data portability where applicable;
The right to withdraw consent where processing is based on consent;
The right to lodge a complaint with a supervisory authority.

To exercise any of these rights or to ask questions, contact us at [email protected]. We will respond in accordance with applicable law.

Mobile and Technical Features

When you access our services from mobile devices or use mobile features, we collect device and technical information such as device model, operating system, unique device identifiers, and mobile app usage statistics. We and our analytics providers use this data to operate and improve our services and to troubleshoot technical issues.

We use cookies and similar technologies to support core functionality, remember preferences, and analyze usage. You may control cookies through your browser or device settings and through any cookie controls provided on our site.

Security and Fair Play

We implement technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or alteration. These measures include access controls, monitoring, and reasonable encryption where appropriate.

We also process data for purposes related to integrity and fair play, including detecting and preventing abuse, fraud, or other prohibited activity. Where required by law, we will notify affected individuals and authorities in the event of a personal data breach.

Responsible Gambling Features

We may use personal data to offer and enable responsible gaming tools, to monitor account activity for signs of problematic play, and to respond to requests such as time-outs or account restrictions. We also provide information about support resources and may process data to assist users who ask for help or wish to limit their activity.

Advantages and Disadvantages

We strive to balance user privacy with service quality. Advantages of our approach include:

Clear controls over marketing and communications;
Access and correction rights under data protection law;
Measures to secure personal data and limit access to essential personnel and processors.

Limitations you should be aware of include:

Use of third-party service providers and analytics tools that process data on our behalf;
Technical limits to anonymization in small datasets or when aggregating activity for support and compliance purposes.

General Casino Information

We may update this Privacy Policy from time to time. Material changes will be notified to you through our website or via other appropriate channels. Please review this policy periodically to stay informed about how we protect your personal data.

If you have questions, wish to exercise your rights, or need assistance, contact us by email at [email protected].